SECTION 1 – PERSONAL INFORMATION
‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address or postal address.
What Personal Information do you collect about me?
When you browse our website or carry out actions such as the following:
- Create a customer account
- Place an order
- Sign up to our mailing list or subscribe to any other services that we offer
- Correspond with us, whether by phone, email or live chat
Then, we may collect your personal information, including:
- Email address
- Phone or mobile number
- Encrypted password
- Customer Service correspondence records
- Technical information about how you access and use our websites, including your IP address, browser type, referring URL and operating system.
- Cookies – for more information see below.
What is done with this information?
We use your information for the following:
- To process your orders. We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order.
- To provide Customer Support. If you contact our Customer Service (or vice versa), we will use your identification information to identify you and other personal
information such as your order information and contact history to process
your request and provide you with the best service possible. We’ll use
your personal information to keep a record of when and why you contact us
and to keep your contact details up-to-date.
- To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalise the products and services we offer you.
Fraud Prevention. To prevent or detect fraud or abuses of our sites. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How long will you keep my information?
- Customer and order information will be kept securely on our system until you ask us to remove it. Note: Purchase information retention is subject to regulatory mandates we must adhere to e.g. data retention requirements for tax reporting purchases.
- Cookies – please refer to the section
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for marketing purposes, e.g. to offer you special discounts, we will request your permission explicitly, if not already granted.
How do I withdraw my consent?
If after you opt-in, if you change your mind, you may withdraw your consent to marketing communications. Marketing will be terminated and any data specifically used for marketing purposes alone will be deleted.
Financial transaction data will be maintained as required by law.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if required to fulfil our obligations under our agreement with you. E.g. provide your address to the courier to have your purchases delivered.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. E.g. Couriers to deliver your purchases. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider other legal obligations may be placed upon them by the laws of their jurisdiction.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Payment through our website is made via our secure check out pages using secure 3rd party payment service providers, e.g. credit card processors.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). We follow all PCI-DSS Level 1 requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES
A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.
You may delete Cookies; however, you may lose any information that enables you to access the Web Site more quickly or enjoy a custom experience. You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details, please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
We use session cookies: This cookie is used to identify you as a user between page loads. This allows the site to remember certain settings, like which part of the website you were using before you were asked to sign in or register. This cookie is destroyed each time you close your browser.
The site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics set a number of cookies in order to show how people found your site, how they explored it, and how you can enhance their visitor experience.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
When someone visits a website coded with Google Analytics Tracking Code, that website sets four first-party cookies on the visitor’s computer automatically.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by email or post at the address below.
Fishing Tackle 2 Go. Unit 4A and B Threxton Road Industrial Estate, Watton, Norfolk. IP25 6NG.
If you have any questions about how we look after your personal data, you can contact us:
- In writing, at the address above. Please mark your letter for the attention of the Data Protection Officer
- By email to this address: firstname.lastname@example.org
- By telephone on 01344777138